Terms and
Conditions

Section 01

Definitions

Planets IX / We / Us

Planets IX Technology Consulting FZCO, registered with IFZA, Dubai, UAE, and all platforms, applications, and services operated under the Planets IX brand.

You / User

The individual, business, or enterprise accessing or using the Service, or on whose behalf the Service is accessed.

Service

All platforms, applications, websites, and services operated by Planets IX — including PlanetsHR™, PlanetsClients™, PlanetsVendor™, PlanetsWellness™, PlanetsCapital™, planets9.com, planetshr.com, and associated subdomains — whether current or introduced in future.

Intelligence Output

Any digital report, behavioural profile, role-fit assessment, compatibility analysis, or other structured output generated by the Service.

Consumer

An individual accessing the Service primarily for personal, domestic, or private purposes. Consumer-specific statutory protections apply where mandatory local law so provides.

Enterprise Client

A business or organisation that has entered into a separate commercial arrangement with Planets IX. Enterprise agreement terms prevail over these Terms where they conflict.

Digital Service

A service delivered in digital form — including digitally generated reports, platform access, and online intelligence tools — with no physical component.

Subscription

A recurring paid plan providing ongoing platform access, report credits, or other features billed periodically.

DPA

Data Processing Agreement — a contract governing the processing of personal data by Planets IX as a data processor on behalf of an enterprise client.

Section 02

Who We Are

Section 03

Acceptance of Terms

By accessing or using any part of the Service — including creating an account, placing an order, downloading a report, visiting any Planets IX website, or accepting these Terms electronically — you confirm you have read, understood, and agree to be bound by these Terms, the Privacy Policy, and the Refund and Cancellation Policy, all incorporated into these Terms by reference. These three documents together constitute the complete agreement between you and Planets IX in relation to the Service.

Where these Terms conflict with the Privacy Policy or Refund Policy, these Terms prevail unless the conflict concerns data protection (Privacy Policy governs) or consumer refund rights (Refund Policy governs). Enterprise agreements prevail over all three documents where they expressly conflict.

If you access the Service on behalf of a business, you represent and warrant that you have authority to bind that entity. If you do not agree to these Terms, you must not use the Service. Electronic acceptance — clicking "I agree," creating an account, or completing a purchase — constitutes a valid and binding agreement and satisfies any requirement for writing or signature under applicable law.

Section 04

Description of Services

Planets IX operates a suite of human intelligence platforms, all delivered digitally. There are no physical goods or tangible products associated with any Planets IX service.

4.1   Current Platforms

4.2   Report Products

• Business Pulse Report (AlignPulse) — Structured organisational intelligence snapshot. One-time digital purchase. Generated upon payment and data submission.
• Deep Report (BAM Deep Report) — Comprehensive organisational intelligence report. One-time digital purchase. Generation commences upon payment and data receipt.
• Individual Behavioural Profiles — Role-fit, compatibility, and alignment analyses. Delivered digitally.
• Subscriptions — Where offered, recurring platform access including report credits and dashboard features. Billed periodically as specified at purchase.
• Enterprise Licences — Custom arrangements for bulk access, integration, or bespoke intelligence services. Governed by separate enterprise agreements.

4.3   Future Services

Planets IX may introduce new platforms, products, tools, or services at any time. All services offered under the Planets IX brand are governed by these Terms unless a separate written agreement is expressly provided. Beta or preview features may be subject to additional terms notified at the time of access.

Section 05

Eligibility

To use the Service you must be at least 18 years of age, have the legal capacity to enter into a binding contract under applicable law, not be prohibited from using the Service by any applicable law or court order, and — where acting on behalf of a business — be duly authorised to bind that business. The Service is intended for business and professional use except where a specific personal intelligence product is explicitly offered for individual use.

Section 06

Account Registration and Security

When registering you agree to: provide accurate, current, and complete information; maintain and update that information; keep login credentials confidential and not share them; notify us immediately at care@planets9.com of any unauthorised access or suspected breach; and accept responsibility for all activity under your account. Planets IX may suspend or terminate accounts that are compromised, used fraudulently, or in breach of these Terms.

Section 07

Pricing and Payment

7.1   Prices

All prices are displayed at the point of purchase in the applicable currency, inclusive of applicable taxes where required by law. Planets IX may change prices at any time; changes do not affect orders already confirmed and paid.

7.2   Payment Processing

Payments are processed through authorised third-party payment service providers and payment orchestration platforms engaged by Planets IX from time to time, all operating through PCI-DSS compliant infrastructure. By completing a purchase, you expressly authorise us and our payment providers to charge the total amount due to your chosen payment method. Planets IX does not store full card numbers, CVV codes, or sensitive authentication data — these are handled exclusively by the payment processor.

7.3   Commencement of Digital Service

By completing a purchase of any digitally delivered report or service, you expressly request that Planets IX begin supplying the Digital Service immediately after purchase and before the expiry of any statutory cancellation period that may otherwise apply. You acknowledge that, where applicable law provides a right to cancel digital services within a cooling-off period, that right is lost once performance of the Digital Service has commenced, and you confirm your consent to immediate commencement. This clause does not affect refund rights arising from Material Technical Failure or other eligible circumstances set out in the Refund Policy.

7.4   Electronic Invoices

Planets IX issues invoices and receipts electronically. Electronic invoices satisfy all contractual, regulatory, and statutory requirements for invoicing.

7.5   Failed Payments

If a payment fails or is declined, access to the relevant Service will not be granted or will be suspended until the payment obligation is fulfilled. Planets IX is not responsible for fees imposed by your bank or payment provider in connection with failed transactions.

7.6   Taxes

You are responsible for all applicable taxes, duties, and levies under the laws of your jurisdiction, except where Planets IX is legally required to collect and remit them on your behalf.

7.7   Currency and Exchange Rates

Planets IX is not responsible for exchange rate differences, foreign bank fees, intermediary bank charges, or currency conversion charges applied by your bank or payment provider, whether at the time of purchase or at the time of any refund.

7.8   Chargebacks

We encourage you to contact care@planets9.com before initiating a chargeback — most payment issues can be resolved directly and more quickly. If you initiate a chargeback without first contacting us, we reserve the right to suspend your account pending resolution and to provide transaction evidence to the payment provider. Where a chargeback is determined by the payment provider to be without merit, Planets IX reserves the right to contest it and recover the disputed amount and associated processing fees.

Section 08

Subscriptions

8.1   Recurring Billing Authorisation

By subscribing, you expressly authorise Planets IX and our payment service providers to charge your selected payment method on a recurring basis at the applicable subscription rate and at the frequency specified at purchase, until you cancel. Charges continue automatically until cancellation is confirmed.

8.2   Renewal and Reminders

Subscriptions renew automatically at the end of each billing period. For annual subscriptions, we send a renewal reminder at least 14 days before the renewal date. For monthly subscriptions, renewal occurs automatically. You may cancel at any time before the renewal date to avoid the next charge.

8.3   Price Changes for Existing Subscriptions

Existing subscribers receive at least 30 days' written notice before a price change applies to their account, with the right to cancel before the new price takes effect.

8.4   Cancellation

Cancel at any time via account settings or by contacting care@planets9.com. Cancellation takes effect at the end of the then-current billing period. No refund is issued for unused time within a paid period, except as provided in the Refund Policy.

8.5   Failed Renewal

If a renewal payment fails, we will retry for up to 14 days before suspending access, with notification and an opportunity to update your payment method.

8.6   Suspension and Data Access

On suspension or expiry: dashboard access is suspended immediately; reports already downloaded remain with you; reports available on the platform but not yet downloaded may become inaccessible. Data is retained per the Privacy Policy and is accessible on request within the retention period.

8.7   Promotional and Introductory Pricing

Where introductory pricing is offered, it applies only for the specified period, after which the subscription reverts automatically to the standard published rate. This is communicated clearly at purchase and in the renewal reminder.

8.8   Free Trials

Where a free trial is offered, you will not be charged during the trial period. If you do not cancel before the trial ends, your payment method will be charged the applicable subscription fee at commencement of the first paid period.

Section 09

Intellectual Property

9.1   Ownership

All intellectual property in the Planets IX platforms, technology, methodologies, analytical frameworks, report templates, branding, and content — including the WHO Architecture, Human Intelligence OS™, Alignment Technology™, PlanetsHR™, PlanetsClients™, PlanetsVendor™, PlanetsWellness™, PlanetsCapital™, and all associated registered and unregistered trademarks, trade names, service marks, and logos — is owned exclusively by Planets IX Technology Consulting FZCO or its licensors. Nothing in these Terms transfers any intellectual property right. No licence is granted by implication, estoppel, or otherwise beyond what is expressly stated here.

9.2   Licence to Use Intelligence Outputs

Upon full payment and delivery, Planets IX grants you a non-exclusive, non-transferable, non-sublicensable licence to use the relevant Intelligence Output for your own internal business purposes. You may not: reproduce, distribute, or publicly display any output without prior written consent; resell or commercialise any output; use any output to train or improve any AI or machine learning model; reverse-engineer the underlying methodology; remove proprietary notices or branding; or publish benchmark comparisons of the Service without prior written consent. No output, and no insight that may be inferred from reviewing an output, transfers any ownership interest in Planets IX's underlying methodologies or analytical frameworks.

9.3   Your Content

You retain ownership of all data and documents you submit. By submitting, you grant Planets IX a limited, non-exclusive licence to process it solely to deliver the Service you have requested. We do not use your submitted data to train or improve our analytical models without your separate, explicit consent.

9.4   Feedback

If you provide feedback or suggestions about the Service, you grant Planets IX a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without obligation or compensation.

Section 10

Nature of Outputs — Important Limitations

10.1   Intelligence, Not Advice

All Intelligence Outputs are decision-support tools. They are not professional advice of any kind — not legal, financial, medical, psychological, psychiatric, HR, employment, or investment advice. They are interpretive and analytical in nature, not statements of fact.

10.2   Non-Predictive

Planets IX platforms are non-predictive by design and policy. No output constitutes a prediction of future behaviour, performance, health outcome, financial result, or any other future condition.

10.3   Non-Diagnostic

Outputs do not constitute psychological assessments, clinical diagnoses, medical evaluations, or assessments of mental health, cognitive capacity, or neurological function. They must not be used as a basis for any medical, psychiatric, or clinical decision.

10.4   No Guaranteed Outcomes

Planets IX makes no representation, warranty, or guarantee that use of the Service or any output will result in any particular business, employment, investment, or personal outcome.

10.5   AI Governance and Human Oversight

Intelligence Outputs are generated using Planets IX's proprietary analytical framework, applied consistently to the data and parameters you submit. Like any analytical or computational system, the framework may produce outputs that are incomplete, contextually limited, or affected by the quality of the data submitted. Outputs require human review before any reliance is placed on them. Planets IX continues to develop and refine its methodology over time; the version of the methodology applied to any given output reflects the platform's capability at the date that output is generated.

10.6   Automated Decision-Making

Planets IX is not intended to make solely automated decisions producing legal or similarly significant effects on individuals. Where you use the Service in connection with recruitment, employee assessment, promotion, compensation, compatibility, or investment screening, you must ensure meaningful human review before any employment, investment, compensation, promotion, or comparable decision is made.

10.7   Human Judgment Required

All outputs are intended to supplement, not replace, professional human judgment. Individuals and enterprise clients are responsible for verifying the accuracy, completeness, and suitability of any output before relying upon it for any significant decision.

10.8   Customer Responsibility for Employment and Anti-Discrimination Law

Where Intelligence Outputs are used in connection with hiring, promotion, compensation, performance management, or other employment-related decisions, you are solely responsible for ensuring that your use complies with applicable employment law, equality law, anti-discrimination law, and labour regulations in your jurisdiction. Planets IX outputs must not be used as the sole or primary basis for any decision affecting an individual's employment status, and must not be used in any way that results in discrimination on the basis of a protected characteristic under applicable law.

You, and not Planets IX, remain the employer of record and the sole decision-maker for any hiring, dismissal, promotion, remuneration, or disciplinary decision. Planets IX has no involvement in, and does not make, any such decision; it provides decision-support information only.

10.9   Methodology Fairness

Planets IX continually seeks to identify and reduce systematic bias within its analytical methodology. No methodology can eliminate all potential bias, and you remain responsible for ensuring that your use of any output is fair and lawful. Outputs may occasionally contain inaccuracies, omissions, or interpretations that require human verification before reliance.

10.10   Minors

The Service is not directed to children and must not be used to generate an Intelligence Output evaluating a minor unless expressly permitted by, and conducted in accordance with, applicable law.

Section 11

User Obligations and Prohibited Conduct

11.1   Your Obligations

• Provide accurate, complete, and current information at all times
• Use the Service only for lawful purposes and in compliance with applicable law
• Obtain all necessary consents from individuals whose data you submit and inform them of the nature of the processing
• Comply with applicable data protection and employment laws when using Intelligence Outputs to inform decisions about individuals
• Keep account credentials confidential and notify us promptly of any suspected breach
• Comply with all applicable export control, sanctions, anti-bribery, and anti-corruption laws

11.2   Prohibited Conduct

• Use the Service to discriminate against any individual on the basis of a protected characteristic under applicable law
• Submit false, misleading, or fraudulent information
• Attempt to reverse-engineer, circumvent, or exploit the Service's technology or analytical methodology
• Use the Service to develop, train, or improve any competing product or AI model
• Introduce malware, viruses, or other harmful code
• Attempt unauthorised access to any part of the Service or other users' accounts
• Process data relating to individuals without their knowledge or lawful authority
• Misrepresent any Intelligence Output as medical, legal, financial, or other regulated professional opinion
• Republish, resell, or redistribute any output without prior written consent
• Use the Service in violation of applicable export control, sanctions, or anti-money laundering regulations
• Scrape, crawl, or harvest data from the Service using automated means without prior written consent
• Use bots, scripts, or other automated tools to access the Service outside of normal interactive use
• Submit an excessive volume of requests that degrades Service performance for other users, or attempt a denial-of-service attack
• Conduct benchmark testing or load testing of the Service without prior written consent

Section 12

Data and Privacy

Your use of the Service is subject to the Privacy Policy, incorporated into these Terms by reference. Where you submit Personal Data relating to individuals other than yourself, you represent and warrant that you have a lawful basis for that submission under applicable data protection law.

12.1   Controller and Processor Roles

Depending on the nature of the Service used, Planets IX may act as Controller or Processor (or local equivalent) in relation to Personal Data. Planets IX acts as Controller for Personal Data collected directly through the Service for its own purposes — such as account administration and billing. Where an enterprise client submits Personal Data about its employees, contractors, or candidates for the purpose of generating Intelligence Outputs, Planets IX acts as Processor and processes that data solely under the client's documented written instructions, as set out in the applicable Data Processing Agreement.

12.2   Data Processing Agreement

Where Planets IX processes data as a data processor on your behalf, the applicable DPA governs that processing. Enterprise clients may request our standard Data Processing Agreement before onboarding, by contacting care@planets9.com.

12.3   Information Security Commitment

Planets IX implements reasonable technical and organisational security measures designed to protect Personal Data against unauthorised access, loss, or destruction, as further described in the Privacy Policy. We will notify affected enterprise clients of material security incidents involving their data without undue delay and in accordance with applicable law and the relevant DPA.

12.4   Cross-Border Processing

You acknowledge and authorise that, in delivering the Service, Personal Data may be processed in jurisdictions other than your own, including the UAE and other locations where Planets IX or its sub-processors operate infrastructure. Such processing is subject to the safeguards described in the Privacy Policy.

Section 13

Third-Party Services and Payment Providers

The Service integrates with third-party services including payment processors, payment orchestration platforms, cloud infrastructure, identity verification, and analytics tools. These parties operate under their own terms and privacy policies. Planets IX is not responsible for their conduct or practices beyond the contractual protections we require. By completing a payment on any Planets IX platform, you also agree to the applicable terms of the relevant payment processor. The Service may contain links to third-party websites for which we accept no responsibility.

Section 14

Confidentiality

Each party agrees to keep confidential all non-public, proprietary information of the other party disclosed in connection with the Service, whether marked confidential or reasonably understood to be so. This obligation does not apply to information that: (a) becomes publicly available without breach; (b) was rightfully known before disclosure; (c) is independently developed without reference to confidential information; or (d) must be disclosed by law or court order, provided the disclosing party is notified in advance where legally permissible.

Planets IX's confidentiality obligations include all data, documents, and business information you submit to generate Intelligence Outputs. Your confidentiality obligations include all non-public information about Planets IX's methodologies, frameworks, pricing, and platform architecture.

Section 15

Disclaimers and Force Majeure

The Service is provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law. Planets IX disclaims: any warranty that the Service will be uninterrupted, error-free, or secure at all times; any warranty that outputs will be accurate, complete, or suitable for any particular purpose; any warranty that the Service will meet your specific requirements; any implied warranty of merchantability, fitness for purpose, or non-infringement.

Planets IX is not liable for delays or non-performance caused by circumstances beyond its reasonable control, including internet or cloud provider outages, cyberattacks, natural disasters, pandemic, governmental action, or other force majeure events, provided that reasonable efforts are made to resume performance as soon as practicable and affected users are notified promptly. Nothing in this section excludes any statutory rights you hold as a consumer under mandatory applicable law.

Section 16

Limitation of Liability

To the fullest extent permitted by applicable law, Planets IX's total aggregate liability for all claims arising out of or relating to the Service shall not exceed the greater of: (a) total fees paid by you to Planets IX in the 12 months immediately preceding the claim; or (b) AED 500 (or equivalent in your local currency at the date of the claim).

Planets IX shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary loss or damage, including loss of profits, revenue, data, goodwill, or business opportunity, even if advised of the possibility of such loss.

These limitations do not apply to: death or personal injury from Planets IX's negligence; fraud or fraudulent misrepresentation; intentional misconduct or gross negligence; wilful breach of confidentiality obligations or intellectual property rights; or any liability that cannot be excluded under mandatory consumer protection or data protection law in your jurisdiction.

Section 17

Indemnification

You agree to defend, indemnify, and hold harmless Planets IX and its officers, directors, employees, and agents from claims, liabilities, damages, and expenses — including reasonable legal fees — arising from: your breach of these Terms or the Privacy Policy; your misuse of the Service or any output; your violation of applicable law or third-party rights; data you submit without required authorisations or consents; or decisions made by you or your organisation on the basis of any Intelligence Output.

Section 18

Suspension and Termination

18.1   Termination by You

You may stop using the Service at any time. To close your account, contact care@planets9.com. Closure does not entitle you to a refund except as provided in the Refund Policy.

18.2   Suspension or Termination by Planets IX

Planets IX may suspend or terminate access, with or without notice, where: you breach these Terms or the Privacy Policy; you engage in fraudulent, abusive, or illegal conduct; we are required to do so by law or court order; or your use poses a material risk to other users, third parties, or platform integrity. Termination for cause does not entitle you to a refund unless required by mandatory applicable law.

18.3   Survival

The following sections survive termination and continue in full force: Definitions (1), Intellectual Property (9), Nature of Outputs (10), Confidentiality (14), Limitation of Liability (16), Indemnification (17), Governing Law (19), and General Provisions (20).

Section 19

Governing Law and Dispute Resolution

19.1   Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates as applicable to an entity registered with the International Free Zone Authority (IFZA), Dubai. UAE federal law applies where relevant. These Terms are expressly not governed by the laws of the Dubai International Financial Centre (DIFC).

19.2   Consumer Statutory Rights

Nothing in these Terms limits or excludes any mandatory consumer statutory rights available to you under the laws of your jurisdiction. Where mandatory local law confers rights — including rights of refund, cancellation, or remedy for defective services — those rights apply in addition to these Terms and prevail over any conflicting provision.

19.3   Dispute Resolution

In the event of a dispute, the parties will first attempt resolution through good-faith negotiation. Either party may initiate this process by written notice. If unresolved within 30 days of that notice, either party may pursue the remedies in clause 19.4.

19.4   Jurisdiction

Subject to clause 19.3, the courts of Dubai, UAE shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, except where mandatory consumer protection laws in your jurisdiction confer exclusive jurisdiction on local courts, in which case those provisions prevail.

Section 20

General Provisions

20.1   Entire Agreement

These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and Planets IX in relation to the Service and supersede all prior agreements. Enterprise agreements prevail where they expressly conflict.

20.2   Severability

If any provision is held to be invalid, illegal, or unenforceable, it shall be severed and the remaining provisions shall continue in full force.

20.3   Waiver

No failure or delay in exercising any right constitutes a waiver. A waiver of any breach does not constitute a waiver of any subsequent breach.

20.4   Assignment

You may not assign any rights or obligations without prior written consent. Planets IX may assign its rights and obligations under these Terms in connection with a merger, acquisition, corporate reorganisation, or asset sale without requiring your consent, provided that the successor entity assumes these obligations and equivalent protections for users are maintained and users are notified.

20.5   Electronic Communications

All communications may be made electronically, by email, or via the platform. Electronic communications satisfy any legal requirement for written communication.

20.6   Legal Notices

Formal legal notices to Planets IX must be sent to care@planets9.com or to the registered address at IFZA Business Park, DSO, Dubai, United Arab Emirates. Formal legal notices to you will be sent to the email address registered to your account or, where applicable, via in-platform notification. Notices are deemed received on the next business day following transmission.

20.7   Governing Language

These Terms are drafted in English. Where a translated version is provided for convenience, the English version prevails in the event of any conflict or ambiguity, except where mandatory local law requires a local-language version to govern.

20.8   Export Control and Sanctions

You represent and warrant that your use of the Service complies with all applicable export control laws, trade sanctions, and embargoes. You must not access the Service from a comprehensively sanctioned country or territory, or provide access to any sanctioned person or entity.

20.9   Anti-Bribery

Each party will comply with applicable anti-bribery and anti-corruption laws in connection with the Service.

20.10   Statutory Rights Vary by Jurisdiction

The mandatory consumer and data protection rights referenced throughout these Terms vary by jurisdiction. Nothing in these Terms should be read as confirming that every right described applies in every jurisdiction; the applicable rights are those conferred by the law of the jurisdiction from which you access the Service.

20.11   Refund Policy Version

The version of the Refund Policy in effect at the time of your purchase governs that transaction, regardless of any subsequent update to the Refund Policy.

20.12   Order of Precedence

In case of conflict: (1) Enterprise agreements prevail over all three documents; (2) these Terms prevail on matters of contract; (3) the Privacy Policy prevails on matters of data protection; (4) the Refund Policy prevails on matters of refunds and cancellations; (5) mandatory local consumer law prevails over all documents where it confers non-waivable rights.

Section 21

Changes to These Terms

We may revise these Terms at any time. Material changes will be communicated by updating the effective date and notifying registered users via email or in-platform notice at least 14 days before they take effect. Continued use after changes take effect constitutes acceptance. If you do not agree, you must stop using the Service before the changes apply. Prior versions are available on request from care@planets9.com.

Section 22

Contact Us